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Short,
flexible programmes to build new skills and performance.
Select a
standard
course, or
Design a custom programme
Trainer's advance telephone briefing
High impact learning event
Use of video skills practice and/or
recorded practice calls
High quality course materials for all
attendees
Copy of all course evaluations provided
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Short,
bespoke programmes to build new skills and performance.
Everything
from SkillShift™, plus:
On-site trainer's
familiarisation visit
Trainer recommends course
topics
Customised scenarios
Access to online Learning
Library
Certificates of attendance
Trainer's report on course
outcomes
Optional follow-up / refresher workshop
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Customised
programmes to stimulate and accredit new skills,
performance and attitudes.
Everything
from ActionShift™, plus:
Detailed analysis of
development needs
Customised pre-course
performance
questionnaires (180/360 degrees)
On-site monitoring and/or interviews
Detailed report on development needs
Develop measurable
programme
objectives
Develop detailed course
specification
and customised programme
Client-centric programme
branding
Analysis and report on
course
evaluations
Follow-up observations /
assessments
Report on behavioural
changes
(3-6 months)
Recognised
certification |
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Customised
programmes to stimulate sustainable shifts in performance and
organisational culture.
Everything
from MindShift™, plus optional enhancements including:
Bespoke e.learning
solutions
Business simulation
exercises
Provision of Managers'
Service
Quality Toolkit (SQi)
Venue search
Develop behavioural
standards
and/or call scripts
Use of professional
role-play actors
Construction of realistic
training
environments / customised sets
Annual / bi-annual
assessment
and
refresher workshops
Annual / bi-annual
skills certification
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Training Delivery Options