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"I
have learnt to listen to customers and to be more assertive."
BBC Monitoring
"I have
gained a more overall understanding of problems and how to go about
solving them, which benefits the customer."
Roche
"I found this to
be supportive and motivating. Enjoyed doing the NVQ immensely."
CSC Computer Sciences
"The course has strengthened my beliefs in the
importance of customer care, and reminded me how this is achieved."
Jersey Telecoms
"It has
helped me to do my job to a higher standard, to understand customers and
what they want."
EDS
"The course
was excellent, useful, outstanding."
Silicon Graphics
"I have now
gained another well recognised qualification which I am very proud of. It
was delivered professionally and the assessor was extremely helpful.
Roche
"I feel I
have improved immensely - I enjoyed it completely!"
Barclaycard
"We have got real benefit out of doing the NVQ.
We have made real changes as a result and these are starting to really improve the service
we deliver to our customers."
BBC Monitoring
"Excellent course,
well presented and thought provoking."
Yamaha
"I have gone away conscious of areas
of improvement which will help me immensely in my job."
Sony Information Systems
"Implementing the NVQs has been an extremely
worthwhile exercise. There has been immense value in building on our people’s natural
skills."
National Power
"The whole
team feels more empowered."
Pavilion Publishing
"Excellent.
Good training style. I learnt better ways to communicate and give a more
positive view of myself."
Pharmaceutical
Company
"I have
learned vital customer service skills."
J Sainsbury
"Went in negative
and have changed my attitude to call handling when I left! I feel more
confident to deal with clients."
Herbert Smith
"I have
learned how to handle an angry or dissatisfied customer without making the
situation worse."
Todd-AO
"I feel that
I can now sit back and analyse what I am thinking so that I can try to take
control of my stress."
Artemis Management
Systems
"Very good. I
have a lot more insight into the legal acts that affect us and our
customers."
EDS
"The programme has
focused my thoughts more to
the customers’ point of view."
HM Customs & Excise
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"It
focused my mind on customer service issues. I began to analyse my work, what I do and how
I do it."
RAC
"A good qualification for my future career."
British Airways
"Entertaining
and informative. It encouraged listening and sharing past experiences in
various fields. It was thought provoking."
Regional Police Force
"The course
has been very good and taken at a good pace. My assessor has been
excellent and very helpful."
Barclaycard
"I have
gained a clearer view of how to manage time and how to manage my stress
levels."
Pavilion Publishing
"The programme has had a huge impact on a number of our people. It really
has changed some of them for the better."
MFI
"An
invaluable guide into management and procedures. Also new ideas on staff
management and motivation."
Yamaha
"The self-evaluation has given me a better picture of my
skills and what I need to focus on."
Compaq
"The course greatly helped me to appreciate the
different aspects of problem-solving."
Government Agency
"The session was
thorough and complete. I feel encouraged to go on and achieve."
FT Information
"Excellent.
Professional presentation!"
Capita Business
Services
"Many
thanks for helping me achieve this accreditation - the assessor kept me
motivated to complete it and offered me help along the way. Big thanks."
CSC Computer
Sciences
"The course gave me a more
focused approach to
customer services."
Microsoft
"The support we have had from Best Practice has been
absolutely brilliant."
Government Agency
"Informative and re-awoke my
skills and knowledge and put it to the test."
Compuserve
"I loved the
session on legislation and have found it useful when dealing with certain
enquiries."
Thames Valley
Enterprise
"The Best
Practice report was a thoroughly well presented, professional and intensive
document."
Compaq
"I
learnt skills that will improve customer rapport and gained a better
understanding of difficult situations and how to deal with them in the
correct manner.
Norwich Union
"The course
was excellent all-round."
CSC Computer
Sciences
"I feel that
the accreditation has helped me gain more skills and improved my confidence."
BBC Monitoring
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