Managing the Service Team 
(Course code: MST)

Venues
These courses can run in-company, either at your own location or at a suitable local venue. 

Delivery highlights
Best Practice courses are practical and interactive - getting the best out of each delegate and maximising learning and development. See delivery highlights.

How much?
Please call Best Practice or email us on info@bestpractice.uk.com  to discuss your requirements and for a quotation.

Group Size
Small group sizes, typically between 5-8 ensure a friendly & interactive  course atmosphere.

Customisation
We will visit you in advance to understand your specific needs. All Best Practice courses can be tailored and customised to specific requirements.

Certification
These courses can help develop vital knowledge and skills for those working towards Management NVQs or BTEC Development Awards.
See Professional Certification.

This module will prepare you for a leadership role or will develop skills for existing team leaders, supervisors and managers. Develop team leadership skills that will help you motivate and supervise your team to higher performance levels. 

• The Service Leader's role

• Leadership styles

• Motivating the service team

• Effective service objectives

• The art of delegation

• Managing performance

• Feedback, appraisal & reward

• Building the Service team

Duration: 2 days

Full course description

Managing Service & Satisfaction 
(Course code: MSS)

Develop your skills in collecting and analysing data relating to customer feedback and performance trends. Learn how to identify the main areas for service improvement and how to bring about change in a service environment. This module develops the skills of Service Management and can lead to a strategic impact on service performance.

• The Service Management cycle

• Monitoring service & satisfaction

• Survey design and implementation

• Planning & decision-making

• Understanding the barriers to change

• Managing & evaluating change

• The legal aspects of service management

Duration: 2 days

Full course description