Congratulations

We recognise and congratulate all those who have achieved Professional Certification through Best Practice.

These candidates have demonstrated their skills, expertise and commitment to maintaining professional standards.

NVQ Level 2
Customer Service / Contact Centre Operations

BTEC Certificate / Diploma 
in IT Service and Support

Nikita Isted

Abbey Legal Services

Jean Baldwin

Accenture

Simone Marshall

Abbey Legal Services

Andrew Bannister

Accenture

Charlotte Pomroy

Abbey Legal Services

Neil Edwards

Accenture

Katrina Sauvage

Abbey Legal Services

Nichola Holden

Accenture

Lucy Thatcher

Abbey Legal Services

Martyn McCluskey

Accenture

Cheryl White

Abbey Legal Services

Andrew Woodcraft

Accenture

Alastair Bolton

BBC

Jacqueline Bailey

BBC

Ashley Brewer

BBC

Patricia Blackford

BBC

Tam Frize

BBC

Gareth Bridges

BBC

Dawn Hughes

BBC

Mark Carey

BBC

Marina Lennon

BBC

Amy Cross

BBC

Graham Lenton

BBC

Wendy Hines

BBC

Lynne Nash

BBC

Meme Keys

BBC

John Robertson

BBC

Marina Lennon

BBC

Peter Anderson

Barclaycard

Lynne Nash

BBC

Tina Baker

Barclaycard

Stewart Proudman

BBC

Caroline Borer

Barclaycard

Elaine Russell-Wilks

BBC

Suresh Dhokia

Barclaycard

Andrew Slone

BBC

Isobel Gilbert

Barclaycard

Sue Starnes

BBC

Simon Wood

Barclaycard

Jane Swann

BBC

Robert Barratt

British Airways

Kate Wilson

BBC

Ian Bell

British Airways

Susan Anderson

Baille Gifford

Ravi Chopra

British Airways

Colin Cairncross

Baille Gifford

Carol Abley

Cardiff County Council

Dale Forster

Baille Gifford

Karen George

Cardiff County Council

Stephen Gourlay

Baille Gifford

Virginia Hurley

Cardiff County Council

Fraser MacDermid

Baille Gifford

Julie McDonald

Cardiff County Council

Debbie Cruickshanks

Barclaycard

Glen Villis

Cardiff County Council

Sheila Kelly

Barclaycard

Kelly Norton

Chart. Inst. of Marketing

Helen Moore

Barclaycard

Katja Bengtsson

Compaq

Joanne Sparrey

Barclaycard

Sylvie Cunningham

Compaq

David Barnett

Birmingham Midshires

Antonia Dahlstrom

Compaq

Margaret Bytheway

Birmingham Midshires

Janice Kulla

Compaq

Emma Careless

Birmingham Midshires

Jenny Lewis

Compaq

Siobhan Clancy

Birmingham Midshires

Anna Stoeva-Wardrop

Compaq

Andrew Corfield

Birmingham Midshires

Jermaine Ambrose

Dial-a-Cab

Richard Hammett

Birmingham Midshires

Stacey Blake

Dial-a-Cab

Anthony Marandola

Birmingham Midshires

Jodie Carruthers

Dial-a-Cab

Lisa Perry

Birmingham Midshires

Holly Edwards

Dial-a-Cab

Patrick Schmider

Bristol Myers Squibb

Sarah French

Dial-a-Cab

Nomsa Dlamini

BSI

Robyn Henry

Dial-a-Cab

Darren Foster

BSI

Amy Joyce

Dial-a-Cab

David Kwaw

BSI

Bonita Livingstone

Dial-a-Cab

Jilesh Pattni

BSI

David Mariner

Dial-a-Cab

Tal Sohal

BSI

Luke Partridge

Dial-a-Cab

Shain Stuart

BSI

Emma Perry

Dial-a-Cab

Emma Butcher

CSC Computer Sciences

James Quigley

Dial-a-Cab

Chris Greatorex

CSC Computer Sciences

Michelle Reilly

Dial-a-Cab

Nabil Khokar

CSC Computer Sciences

Brooke Robinson

Dial-a-Cab

Eamonn Murphy

CSC Computer Sciences

Terri Sharp

Dial-a-Cab

Sarah Phillips

CSC Computer Sciences

Laura Taylor

Dial-a-Cab

Sabrina Rochemont

CSC Computer Sciences

Joel Davies

Edexcel

Giovanni Ruggiero

CSC Computer Sciences

Natalie Jackson

Edexcel

Ethel Shaw

CSC Computer Sciences

Geoff Deacon

EDS - General Motors

Vivienne Cook

Capita

Vivienne Meredith

EDS - General Motors

Elizabeth Pavelin

Capita

Michael Smith

EDS - General Motors

Denise Wiffen

Capita

Matthew Sykes

EDS - General Motors

Suzanne Barnes

J Sainsbury

Christopher Wilson

EDS - General Motors

Andrew Downham

J Sainsbury

Ian Davey

EDS - Saab

James Ellemore

J Sainsbury

Nicola Beken

ETS Group

Belinda Long

J Sainsbury

Elaine Barnes

Europcar

Graham Sorhaindo

J Sainsbury

Maria Bellis

Europcar

Frances Sturgess

J Sainsbury

Ursula O'Rourke

Europcar

Tino Abbraccio

Johnson Diversey

Tracey Titley

Europcar

Ben D'Ambrosio

Johnson Diversey

Julie Arrow

Fastnet Assist

Brian Jones

Johnson Diversey

Aimee Ashford

Fastnet Assist

Freya Moore

Johnson Diversey

Vincent Doherty

Greenalls

Bonnie Knox

Norwich Union

Steven Harris

Greenalls

James Lindley

Norwich Union

Sue Simpson

Greenalls

Donna Quick

Norwich Union

Nicola Allen

ING Direct

Dean Suckling

Norwich Union

Louise Ashford

ING Direct

Steven Tomney

Norwich Union

Paul Arthur

ING Direct

Melanie White

Norwich Union

Sophie Ball

ING Direct

Sara Baptiste

Police IT Organisation

Chris Batts

ING Direct

Lindsay Brooke

Powergen

Emille Bell

ING Direct

Jason Cheetham

Powergen

Peggy Bradshaw

ING Direct

Amanda Henshaw

Powergen

Beth Brown

ING Direct

Mike Hepworth

Powergen

Kiron Carty

ING Direct

Jayne Searle

Powergen

Charlene Chetty

ING Direct

Peter Craig

Prudential

Claire Cooper

ING Direct

Michael Drake

Prudential

Graham Coote

ING Direct

Karen Goodwin

Prudential

Matt Crockford

ING Direct

Alex Griffiths

Prudential

Hilda Davidson

ING Direct

Richard Hall

Prudential

Sumyyah Din

ING Direct

Simon Harrington

Prudential

Amanda Doyle

ING Direct

Emma Harrison

Prudential

Patrick Earnshaw

ING Direct

Nils Hartell

Prudential

Marc Elliot

ING Direct

Simon Higgs

Prudential

Karl Fieulleteau

ING Direct

Michael Kane

Prudential

David Gilbert

ING Direct

Jackie Johnson

Prudential

Ranjit Gill

ING Direct

Jacqui McCormack

Prudential

Jon Gould

ING Direct

Phil Moran

Prudential

Alex Greaves

ING Direct

Emma Morgan

Prudential

Greg Harrison

ING Direct

Martin Murphy

Prudential

Dominic Hawkins

ING Direct

Jennifer Newlands

Prudential

Mukund Hirani

ING Direct

Callum Rintoul

Prudential

Selina Hughes

ING Direct

Naser Sadiq

Prudential

Najma Hussain

ING Direct

Giles Sellick

Prudential

Mohammed Hussain

ING Direct

Caroline Tait

Prudential

Maureen Hurst

ING Direct

Charlotte Taku

Prudential

Jonathan Jones

ING Direct

Kristina Vivieash

Prudential

Ramandip Kaur

ING Direct

Wendy Waterman

Prudential

Daniel Kent

ING Direct

Mark Wilkinson

Prudential

Leah Kinchin

ING Direct

Louise Lester

ING Direct

Alex Loane

ING Direct

Daphne Marlow

ING Direct

Jayne Mitchell

ING Direct

Christopher Mogford

ING Direct

Laura-Louise Morgan

ING Direct

James O'Sullivan

ING Direct

Thomas Oxbrough

ING Direct

Yvonne Palmer

ING Direct

Rory Patton

ING Direct

ILM Award in Customer Contact

Sarah Phillips

ING Direct

Peter Rance

ING Direct

Joanne Broadbent

National Grid Metering

Helen Reynolds

ING Direct

Simon Burton

National Grid Metering

Shazia Salim

ING Direct

Victoria Clarke

National Grid Metering

Heather Sangster

ING Direct

Laura Dobie

National Grid Metering

Lisa Scott

ING Direct

Adrian Doyle

National Grid Metering

Roshni Seeboo

ING Direct

Martin Graham

National Grid Metering

R Shafi-Fernandes

ING Direct

Jonathan Higton

National Grid Metering

Garaldine Shanahan

ING Direct

Elaine Hunt