Retail Skills NVQ Level 2

Course title

Retail Skills NVQ Level 2

Awarding body

EDI

Overview

Industry recognised certification for retail sales assistants

Duration

3-6 months

Course structure

Onsite induction + 4-5 short onsite assessments

Requirements

Candidates complete 6 units (1 core unit and 5 optional units)

Content

Core Unit

Work effectively in your retail team

Optional Units

Help customers choose products in a retail environment

Maximise product sales in a retail environment

Provide information and guidance to customers in a retail environment

Demonstrate products to customers in a retail environment

Display stock to promote sales to customers in a retail environment

Keep stock on sale at required levels in a retail environment

Process payments for purchases in a retail environment

Process customer orders for goods in a retail environment

Give customers a positive impression of yourself and your organisation

Support customer service improvements

Resolve customer service problems

NB. Additional specialist retail units available on request

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement and testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Flexible, streamlined assessment. Minimal paperwork and no portfolio building

Progression

Retail (Sales Professional) NVQ Level 3

Retail (Management) NVQ Level 3

Customer Service NVQ Level 3

Fees

Subject to quotation