Retail (Management) NVQ Level 3

Course title

Retail (Management) NVQ Level 3

Awarding body



Industry recognised certification for supervisory and management-level retail staff


6-9 months

Course structure

Onsite induction + 4-5 short onsite assessments


Candidates complete 6 units (1 core unit and 5 optional units)



Full course description


Core Unit

Work effectively in your retail organisation

Optional Units

Organise the receipt and storage of goods in a retail environment

Audit stock levels and stock inventories in a retail environment

Source required goods and services in a retail environment

Maintain the availability of goods available for sale to customers in a retail environment

Contribute to the continuous improvement of retail operations

Help to monitor and maintain the security of the retail unit

Plan, monitor and adjust staffing levels and schedules in a retail environment

Recruit, select and keep colleagues

Provide learning opportunities for colleagues

Develop productive working relationships with colleagues

Allocate and check work in your team

Monitor and maintain health and safety in a retail environment

Organise the delivery of reliable customer service

Improve the customer relationship

Work with others to improve customer service

Monitor and solve customer service problems

Promote continuous improvement in customer service

NB. Additional specialist units available on request


In-company programme for individuals or groups


Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops


Flexible, streamlined assessment. Minimal paperwork and no portfolio building


Customer Service NVQ Level 3

Management NVQ Level 3

Management NVQ Level 4


Subject to quotation

Frequently Asked Questions




To discuss requirements, fees or to request an enrolment form, please contact Best Practice on or by telephone on 01923 225225.


 Best Practice 
 Training & Development Ltd        +44 (0)1923 225225         +44 (0)1923 224100