Level 4 NVQ Diploma in Customer
Service
|
|
Overview |
|
Print
course description |
|
Course
title |
Level
4 NVQ
Diploma in Customer
Service |
|
Awarding
body |
Edexcel |
|
Overview |
Industry
recognised certification for experienced service managers |
|
Intended for
|
Experienced
managers working in a service delivery or customer-facing
environment. |
|
Duration |
9-12
months |
|
Course
structure |
Onsite
induction + 4-5 short assessments |
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Requirements |
Candidates
must complete at least 67 credits
Candidates
complete 2 mandatory units and 4 or 5 optional units |
|
Delivery |
In-company
programme for individuals or groups |
|
Assessment |
Observation,
discussion, personal statements, supporting documentation, testimony |
|
Learner
support |
On-line
learning library + optional in-company workshops |
|
Highlights |
Flexible,
streamlined assessment |
|
Progression |
Level
5 NVQ Diploma in Management
|
|
Fees |
Subject
to quotation. |
