|
Level 4 NVQ Diploma in Contact
Centre Operations
|
|
Content |
|
Full course description |
|
Course
title |
Level
4 NVQ Diploma in Contact
Centre Operations |
|
Awarding
body |
Edexcel |
|
Intended for
|
Contact
centre managers |
|
Duration |
9-12
months |
|
Course
structure |
Onsite
induction + 5-6 short onsite assessments |
|
Requirements |
Candidates
must complete at least 67 credits. Candidates
complete 2 mandatory units and 7-8 optional units |
|
Delivery |
In-company
programme for individuals or groups |
|
Assessment |
Observation,
discussion, personal statement, supporting documentation, testimony |
|
Learner
support |
On-line
learning zone + optional in-company workshops |
|
Highlights |
Flexible,
streamlined assessment. Minimal paperwork and no portfolio building |
|
Progression |
Level
5 NVQ
Diploma in Management |
|
Fees |
Subject
to quotation |
Frequently Asked Questions
BTECs
NVQs
ILM
To
discuss requirements,
fees or to request an enrolment form, please contact Best Practice on info@bestpractice.uk.com
or by telephone on 01923 225225.
|
