Level 3 NVQ Diploma in Customer
Service
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|
Overview |
|
Print
course description |
|
Course
title |
Level 3 NVQ
Diploma in Customer
Service |
|
Awarding
body |
Edexcel |
|
Overview |
Industry
recognised certification for experienced service providers |
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Intended for
|
Experienced
service providers who are in a position to influence others and
bring about improvements in skills and service delivery |
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Duration |
3-6
months |
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Course
structure |
Onsite
induction + 4-5 short onsite assessments |
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Requirements |
Candidates
must complete at least 42 credits
Candidates
complete 2 mandatory units and 4 or 5 optional units |
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Delivery |
In-company
programme for individuals or groups |
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Assessment |
Observation,
discussion, personal statement, supporting documentation, testimony,
work-based project |
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Learner
support |
On-line
learning library + optional in-company workshops |
|
Highlights |
Flexible,
streamlined assessment. Minimal paperwork and no portfolio building |
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Progression |
Level
3 NVQ Certificate in Management Level 4 NVQ
Diploma in Customer
Service
|
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Fees |
Subject
to quotation. Government funding may be available. |
