Level 3 NVQ Diploma in Contact
Centre Operations
|
|
Content |
|
Full course description |
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Course
title |
Level
3 NVQ Diploma in Contact
Centre Operations |
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Awarding
body |
Edexcel |
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Intended for
|
Experienced
contact
centre agents and team leaders |
|
Duration |
5-6
months |
|
Course
structure |
Onsite
induction + 3-4 short onsite assessments |
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Requirements |
Candidates
must complete at least 42 credits. Candidates
complete 2 mandatory units and 4-5 optional units |
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Delivery |
In-company
programme for individuals or groups |
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Assessment |
Observation,
discussion, personal statement, supporting documentation, testimony |
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Learner
support |
On-line
learning library + optional in-company workshops |
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Highlights |
Flexible,
streamlined assessment. Minimal paperwork and no portfolio building |
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Progression |
Level
4 NVQ
Diploma in Contact
Centre Operations Management |
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Fees |
Subject
to quotation |
