Level 2 NVQ Certificate in Contact
Centre Operations
|
|
Content |
|
Full course description |
|
Course
title |
Level 2
NVQ Certificate in Contact
Centre Operations |
|
Awarding
body |
Edexcel |
|
Intended for
|
Contact
centre agents and call centre agents |
|
Duration |
3-4
months |
|
Course
structure |
Onsite
induction + 3-4 short onsite assessments |
|
Requirements |
Candidates
must complete at least 28 credits. Candidates
complete 2 mandatory units and 4-5 optional units |
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Delivery |
In-company
programme for individuals or groups |
|
Assessment |
Observation,
discussion, personal statement, supporting documentation, testimony |
|
Learner
support |
On-line
learning library + optional in-company workshops |
|
Highlights |
Flexible,
streamlined assessment. Minimal paperwork and no portfolio building |
|
Progression |
Level 3 NVQ
Diploma in Contact
Centre Operations Level
2 NVQ Certificate in Customer
Service |
|
Fees |
Subject
to quotation |
