Level 2 NVQ Certificate in Contact Centre Operations


Content

 

Full course description

Course title

Level 2 NVQ Certificate in Contact Centre Operations 

Awarding body

Edexcel

Intended for

Contact centre agents and call centre agents

Duration

3-6 months

Course structure

Onsite induction + 3-4 short onsite assessments

Requirements

Candidates must complete at least 28 credits.

Candidates complete 2 mandatory units and 4-5 optional units

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Flexible, streamlined assessment. Minimal paperwork and no portfolio building

Progression

Level 3 NVQ Diploma in Contact Centre Operations

Level 2 NVQ Certificate in Customer Service

Fees

Subject to quotation

Frequently Asked Questions

BTECs

NVQs

ILM

To discuss requirements, fees or to request an enrolment form, please contact Best Practice on info@bestpractice.uk.com or by telephone on 01923 225225.

 
 

 Best Practice 
 Training & Development Ltd

 

     info@bestpractice.uk.com        +44 (0)1923 225225         +44 (0)1923 224100      www.bestpractice.uk.com