Level 2 NVQ Certificate in Contact Centre Operations


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Course title

Level 2 NVQ Certificate in Contact Centre Operations 

Awarding body

Pearson

Intended for

Contact centre agents and call centre agents

Duration

3-6 months

Course structure

Onsite induction + 3-4 short onsite assessments

Requirements

Candidates must complete at least 28 credits.

Candidates complete 2 mandatory units and 4-5 optional units

Course type

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Flexible, streamlined assessment. Minimal paperwork and no portfolio building

Progression

Level 3 NVQ Diploma in Contact Centre Operations

Level 2 Diploma in Customer Service

Level 3 Diploma in Customer Service

Fees

Subject to quotation

Frequently Asked Questions

To discuss requirements, fees or to request an enrolment form, please contact Best Practice on info@bestpractice.uk.com or by telephone on 01923 225225.

 
 

 Best Practice 
 Training & Development Ltd

 

     info@bestpractice.uk.com        +44 (0)1923 225225         +44 (0)1923 224100      www.bestpractice.uk.com