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Learning Library
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The Best Practice Learning Library is a resource for all candidates who are registered on our NVQ, BTEC or ILM certificated programmes. It is also available to those attending our short courses.
The library contains a wide range of learning resources which can be read online or printed as hard copy. Each section is divided into a series of short topics, with each one designed to be completed in about 30 to 40 minutes.
The library contents are for personal use by Best Practice candidates and should not be reproduced or distributed in any way. Your userid and password should not be disclosed to any other party. By accessing the library you agree to these licencing conditions.
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| Section |
Description |
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| 1 | Organise and Develop Yourself |
| 2 | Organise and Improve Your Team's Work |
| 3 | Organise and Communicate Information |
| 4 | Organise your Teams Resources |
| 5 | Ensure Your Actions Reduce Risks to Health & Safety |
| 6 | Effective Customer Service |
| 7 | Maintain and Develop Effective Working Relationships |
| 8 | Help Your Team Members to Develop their Performance |
| 9 | Enter and Find Data Using Information Technology |
| 10 | Learner Resources - Documents and Forms |
| 11 | Learner Resources - Customer Service NVQ (2003 standards) |
| 12 | Learner Resources - Business and Administration NVQ |
| 13 | Learner Resources - Contact Centre Professionals NVQ L3 |
| 14 | Learner Resources - Management NVQ |
| 15 | Learner Resources - IT User NVQ |
| 16 | Learner Resources - Telesales NVQ |
| 17 | Learner Resources - BTEC in Banking Svs/Ops |
| 18 | Learner Resources - BTEC for Contact Centres |
| 19 | Learner Resources - BTEC in Business Operations |
| 20 | Learner Resources - BTEC in Support Services |
| 21 | Management Skills Modules |
| 22 | Learner Resources - BTEC in Service Provision |
| 23 | Learner Resources - BTEC in Reception Services |
| 24 | Learner Resources - Contact Centre NVQ L2 |
| 25 | Learner Resources - Team Leading NVQ |
| 26 | Learner Resources - Customer Service NVQ (2006 standards) |
| 27 | Learner Resources - BTEC Award in Telesales Skills |
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| Sample Topics
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| Different types of organisation |
Download |
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| Click Here to Enter the Library (authorised users only)
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