Promoting Excellence in Customer Contact

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  ILM Courses and Qualifications

ILM courses in Team Leading and First Line Management offer an efficient and streamlined route to developing and certificating leadership and management skills. 

These ILM certificated courses are based on structured training programmes, which may be delivered either through in-company workshops or via a blended approach using e.learning. 

Candidates undertake a series of short knowledge assessments which may be completed during the course modules or online. Higher level candidates also complete a work-based assignment and (optional) final presentation.

ILM qualifications and courses provide an excellent choice when you need to develop new skills and require a cost-effective, 'light touch' assessment strategy.

Frequently Asked Questions

Team Leading

   

  ILM Level 2 Award in Team Leading

   

ILM Level 2 Certificate in Team Leading

   
       

Management 

   

ILM Level 3 Award in First Line Management

   

ILM Level 3 Certificate in First Line Management

   

ILM Level 3 Diploma in First Line Management

   

ILM Level 5 Award in Management

   

 

 

 

 

Customer Service & Contact Centre

 

 

ILM Award in Customer Contact

 

 

ILM Advanced Award in Customer Contact

 

 
       

To discuss your requirements, implementation options and fees, please contact 
Best Practice on
info@bestpractice.uk.com or by telephone on 01923 225225.

 

 Best Practice 
 Training & Development Ltd

 

  info@bestpractice.uk.com         +44 (0)1923 225225          +44 (0)1923 224100       www.bestpractice.uk.com