ILM Level 3 Certificate in First Line Management

Course title

ILM Level 3 Certificate in First Line Management

Awarding body

Institute of Leadership and Management (ILM)

Overview

Modular programme to develop first line management skills

Intended for

New or practising first line managers (including team leaders and supervisors)

Duration

9-12 months

Minimum 120 learning hours

Course structure

10-20 days in-company training or flexible learning

Four mandatory units

Select optional units with a minimum total credit value of 13

Assessment

Work-based assignment + Change management report

+ short assignments for each optional unit selected

 Content

(Credit values shown in brackets)

Mandatory Units

Solving problems and making decisions (2)

Understanding change in the workplace (2)

Planning change in the workplace (2)

Achieving objectives through time management (1)

Optional Units

Writing for business (1)

Managing creativity and innovation in the workplace (1)

Obtaining information for effective management (2)

Managing customer service (1)

Giving briefings and making presentations (1)

Introduction to leadership (2)

Building the team (1)

Motivating to perform in the workplace (2)

Developing yourself and others (2)

Managing conflict in the workplace (1)

Managing stress in the workplace (1)

Managing the employment relationship (2)

Recruiting, selecting and inducting new staff (3)

Coaching and training your work team (2)

Providing quality to customers (2)

Planning to work efficiently (2)

Organising and delegating (1)

Managing projects (2)

Managing health and safety at work (3)

Understanding organisations in their context (2)

Understanding culture end ethics in organisations (2)

Managing performance (1)

Working with costs and budgets (1)

Understanding the communication process (1)

Influencing others at work (1)

Communicating one-to-one at work (1)

Effective meetings for managers (2)

Marketing for managers (1)

Highlights

Course may be tailored to meet organisational development needs

Membership

Provides eligibility for Associate Membership of ILM (AMInstLM)

Progression

ILM Level 3 Diploma in First Line Management

ILM Level 5 Award in Management

Level 3 NVQ Certificate in Management

Level 5 NVQ Diploma in Management

Fees

Subject to quotation