ILM Award in Customer Contact

Course title

ILM Award in Customer Contact

Awarding body

Institute of Leadership and Management (ILM)

Overview

Modular programme to develop customer contact and team working skills

Intended for

New or developing customer contact personnel (including customer service)

Duration

1-2 months

Course structure

Two days in-company training

Assessment

Short written Segment Reviews + two observed customer interactions (generally undertaken in the workplace)

Delivery

In-company programme (typical group size: 8-12 attendees)

Highlights

A short, developmental programme

A streamlined alternative to NVQs for customer-facing personnel

Membership

Provides eligibility for Associate Membership of ILM (AMInstLM)

Progression

ILM Advanced Award in Customer Contact

BTEC Intermediate Certificate in Customer Contact

Customer Service NVQ Level 2

Contact Centre Operations NVQ Level 2

Fees

Subject to quotation

Course description

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