Level 3 Certificate in Customer Service

Course title

Level 3 Certificate in Customer Service 

Awarding body

Goal

Overview

Nationally recognised online certification for experienced and senior service providers

Intended for

Experienced and senior service providers who deal with customers either face-to-face, by telephone or via IT systems

Duration

3-6 months

Course structure

Onsite induction + blended learning + online test

Requirements

Candidates complete 2 mandatory units: 

Advanced Principles of Customer Service

Customer Service in Context

Assessment

Two online tests (90 minutes each)

Learner support

On-line learning library + optional in-company workshops

Highlights

Flexible learning programme + streamlined online assessment

Progression

Customer Service NVQ Level 3

BTEC Intermediate Diploma in Service Provision

BTEC Advanced Certificate in Service Supervision

Fees

Subject to quotation