Level 2 Certificate in Customer Service

Course title

Level 2 Certificate in Customer Service 

Awarding body

Goal

Overview

Nationally recognised online certification for service providers

Intended for

Frontline service providers who deal with customers either face-to-face, by telephone or via IT systems

Duration

3-6 months

Course structure

Onsite induction + blended learning + online test

Requirements

Candidates complete 2 mandatory units: 

Principles of Customer Service

Customer Service and Organisations

Assessment

Two, short online tests (60 minutes each)

Learner support

On-line learning library + optional in-company workshops

Highlights

Flexible learning programme + streamlined online assessment

Progression

Level 3 Certificate in Customer Service

Customer Service NVQ Level 2

BTEC Intermediate Award in Service Provision

BTEC Intermediate Certificate in Service Provision

Fees

Subject to quotation