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Which level is
right for me?
It is important to select a level that either
matches your current job level or develops you to the next level. Our staff will be
happy to advise you and help you choose the right level.
What support is
available?
If you have any queries regarding the
learning modules or online test, we can provide support by email.
However, we are not able to advise you or solve technical problems
regarding internet access, system settings etc.
How do I access
the online learning modules?
We will provide you with a URL and
unique registration number and password in order to access the
online learning modules.
Do I need to
attend any training events or workshops?
This is optional. If you are based in the UK or Europe and there are
several learners within your organisation, Best
Practice can provide facilitated in-company workshops to provide you
with additional support.
If
you are outside Europe and there are several learners within your
organisation, Best Practice may be able to train a facilitator within your own company to help support
the programme.
Where can I take
the test?
The test may be taken at your own site.
A responsible person will be required to ensure that
the tests are taken under controlled conditions. A separate document is
available from Best Practice that describes testing
arrangements.
When can I take
the test?
The test can be taken at any time and
date that suits you. However, you will need to inform Best Practice
at least seven days in advance so as your test can be made
accessible.
Can I take a
practice test?
Yes. We can provide you with access to
a practice test containing general knowledge questions. This will
help you familiarise yourself with the test format before you take
the actual test.
What conditions
are required for the test?
The test must be taken in a controlled
environment and supervised by a responsible person. We can provide a
separate document that fully describes these requirements.
How long does
the test last?
The test must be completed within 30
minutes.
What is the
format of the test?
30 multiple choice questions.
What is the
pass mark?
The pass mark is 70%.
How do I get
the results?
You will be informed of your results by
email within one working day of completing the test. If you pass, your
certificate will be forward to you by post.
What happens if
I fail?
If you have not
passed, you may register to retake the test. We advise that you
repeat the online learning modules in order to ensure you pass on
the next attempt. You may retake the test as many times as
necessary, however, there is an additional fee for each test that you
take.
Are there
different grades of pass?
No. If you have passed then your
results will state 'pass'. There are no different grades of
pass.
What are the
system requirements?
To complete the online learning modules and test, you will need
access to a PC configured as follows:
Microsoft Windows 2000 or XP
Microsoft Explorer 5.0 or higher
Monitor set to a minimum resolution of 800 x 600 pixels
Microsoft compatible mouse and keyboard
Available disc space of 50Mb
Flash Player 7
Adobe Acrobat Reader version 5 or higher
Internet connection
When can I
start?
You should register with Best Practice
at least seven days before intending to begin the learning
programme. After registering, we will email you with the URL,
registration number and password necessary to access the learning modules.
How much will
it cost and how do I register?
Please contact Best Practice for fees.
To register, please complete the online enrolment form.
How do I get
further information?
For further
information, please contact Best Practice at info@bestpractice.uk.com
or on +44 (0)1923 225225
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