Promoting Excellence in Customer Contact

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Frequently asked questions

 
 

What are BTEC qualifications?
BTEC qualifications are internationally recognised qualifications accredited by Edexcel - one of the UK's largest awarding bodies for academic and vocational qualifications. BTEC qualifications are based on recognised occupational standards and provide professional recognition of skills and achievement for all levels of personnel.

Who recognises these certifications?
BTEC qualifications are widely recognised by education, professional institutes and many organisations within the public and private sectors.

Are they available to anyone?
Yes. They are open to anyone regardless of age, background or previous qualifications.

Are there any exams?
No. Instead, an Assessor will visit you for a series of short assessments. Each assessment lasts about 60–90 minutes. Our Assessors are friendly and supportive. You will also need to prepare some written work that is submitted to your Assessor.

Is there a syllabus?
No. But there is a set of nationally recognised occupational standards for each certification. To achieve your certification, your Assessor will need to be sure that you are meeting these standards.

Which BTEC is right for me?
It is important to select a qualification that closely matches your current job role. Our staff will be happy to advise you and help you choose the right qualification and level.

Will I have to attend any training courses?
Not necessarily. But that depends on the results of an evaluation at the start of the programme. We will then recommend any specific training that you will need.

What support is available?
You will be supported by an Assessor who will visit you on several occasions. Between visits, any queries may be emailed to Best Practice. We will also provide you with access to an extensive library of e.learning materials accessible via our website.

How much work is required?
Achieving your qualification should not be onerous. The amount of work will depend on your current skills and performance. We generally recommend that you invest approximately 60 minutes per week working towards achieving your qualification. Courses last from 2 to 12 months, depending on the level. 

How will I know what I have to do?
We will visit you for an ‘Induction’ session. We will give you supporting documentation and explain exactly what you will need to do.

How long will it take to achieve the qualification?
That will depend on the level and breadth of the qualification. BTEC Intermediate Awards may be completed in 1 to 2 months whereas higher levels may take 9 to 12 months. 

How much written work is there?
There is some written work but this is not onerous and there are no lengthy essays to complete. Most candidates will be required to complete a number of short questions and to write personal statements that describe their activities and achievements in the workplace. You may also supplement this with documents from the workplace that provide additional evidence of your skills and activities.

How will I be assessed?
We have developed a unique approach that recognises the pressures of busy staff. We keep written work to a minimum and will also visit you in the workplace to observe you and support you.. 

Where will the assessments take place?
The Assessor will visit you at your work location.

How often will the Assessor visit?
About every four to six weeks, although this may be more frequent in some cases. Our Assessors are flexible and will agree convenient dates and times with you in advance.

How many assessments will I need?
Typically candidates need 3–6 assessments, depending on the level of the qualification. This will be agreed at the Induction session.

When can I start?
We can arrange for you to start at any time that suits you. There are no pre-published dates.

Can we do this as a group?
Yes. We often work with several candidates from the same organisation. All the assessments are undertaken individually, so you can still retain high service levels.

How much will it cost and how do I register?
Please contact Best Practice for fees. To register, please complete the enrolment form and return it to Best Practice.

How do I get further information?

For further information, please contact Best Practice at info@bestpractice.uk.com 
or on +44 (0)1923 225225

 

 Best Practice 
 Training & Development Ltd

  

  info@bestpractice.uk.com        +44 (0)1923 225225         +44 (0)1923 224100         www.bestpractice.uk.com