|
Level
3 Certificate in Customer
Service
|
|
Overview |
|
Print
course description |
|
Course
title |
Level
3 Certificate in Customer
Service |
|
Awarding
body |
EDI |
|
Overview |
Nationally
recognised online certification for experienced and senior service providers |
|
Intended for
|
Experienced
and senior service providers who deal with customers either face-to-face, by
telephone or via IT systems |
|
Learning
hours |
40
hours |
|
Duration |
10-12
weeks |
|
Course
structure |
Online
learning + online test |
|
Requirements |
Candidates
complete two mandatory units:
Customer Service Language and Principles
Customer Service Rules and Regulations
|
|
Assessment |
Online
multiple-choice test (90 minutes) |
|
Learner
support |
Online
learning + optional in-company workshops |
|
Highlights |
Online
learning programme +
streamlined online assessment |
|
Progression |
Customer
Service NVQ Level 3
BTEC
Intermediate Diploma in Service Provision
BTEC
Advanced Certificate in Service Supervision
Apprenticeship
in Customer Service |
|
Fees |
Subject
to quotation |
