Customer Service & Contact Centre Skills

Inspirational in-company programmes for customer service, contact centres and call centres.

From standard short courses to fully customised programmes.

Delivery options

Skills audits and profiling

Customer Service

Service Champions™  (*new)

Customer Service and Communication

Dealing with Challenging Situations

Handling Customer Complaints

Selling through Service

Effective email and Letter Writing

Contact Centre / Call Centre

Brand Champions™  (*new)

Professional Call Handling

Service Excellence in the Contact Centre

Managing Tele-Pressure

Selling by Telephone

Contact Transformation™

Certificated Courses

ILM Award in Customer Contact

ILM Advanced Award in Customer Contact

High impact learning

Certificated programmes

Testimony

Back to Learning Programmes

To discuss requirements or fees, please contact Best Practice on info@bestpractice.uk.com or by telephone on 01923 225225.