Customer Service NVQs

Customer Service NVQs are recognised qualifications for customer service professionals.

NVQs in Customer Service are offered at levels 2, 3 and 4.

Level 2 NVQ Certificate in Customer Service - for customer service agents.

Level 3 NVQ Diploma in Customer Service - for experienced customer service agents and team leaders. 

Level 4 NVQ Diploma in Customer Service  - for customer service managers.

Best Practice offers streamlined and high-quality in-company Customer Service NVQ programmes that deliver maximum impact and high success rates in manageable timescales.

Our Customer Services NVQ programmes are supported with optional in-company skills training and e.learning modules to refresh and develop new skills. 

Frequently Asked Questions

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All NVQs

Title

Level 2 NVQ Certificate in Customer Service

Level 3 NVQ Diploma in Customer Service

Level 4 NVQ Diploma in Customer Service

Level

Appropriate for

Duration

NVQ Level 1 

Pre-employment 

2-3 months

NVQ Level 2

Frontline or operational level

3-6 months

NVQ Level 3

Team leaders and supervisors

6-9 months

NVQ Level 4

First-line managers

9-12 months

NVQ Level 5

Senior managers

9-12 months

Customer Service NVQ candidates are required to present evidence of their customer service skills and performance. They are assessed in the workplace over several months using a variety of methods including: observation, workplace documentation, testimony, discussion and written personal statements. 

Our NVQ assessment process is efficient, friendly and supportive - our assessors visit candidates in their workplace and there are no exams or tests. We keep paperwork to a minimum.

To discuss requirements, or for fees and an enrolment form, please contact Best Practice on info@bestpractice.uk.com  or by telephone on 01923 225225.