Customer Service NVQ Level 3



Print course description

Course title

Customer Service NVQ Level 3

Awarding body



Industry recognised certification for experienced service providers

Intended for

Experienced service providers who are in a position to influence others and bring about improvements in skills and service delivery


6-9 months

Course structure

Onsite induction + 4-5 short onsite assessments


Candidates complete 8 units (2 core units and 6 optional units)


Core Units

Understand customer service to improve service delivery

Know the rules to follow when developing customer service

Optional Units

Make customer service personal

Go the extra mile in customer service

Deal with customers in writing or using ICT

Use customer service as a competitive tool

Organise the promotion of services or products to customers

Deliver customer service on your customers' premises

Recognise diversity when delivering customer service

Deliver customer service using service partnerships

Organise the delivery of reliable customer service

Improve the customer relationship

Monitor and solve customer service problems

Apply risk assessment to customer service

Process customer service complaints

Work with others to improve customer service

Promote continuous improvement in customer service

Develop your own and others' customer service skills

Lead a team to improve customer service

Gather, analyse and interpret customer service feedback


In-company programme for individuals or groups


Observation, discussion, personal statement, supporting documentation, testimony, work-based project

Learner support

On-line learning library + optional in-company workshops


Flexible, streamlined assessment. Minimal paperwork and no portfolio building


Customer Service NVQ Level 4

BTEC Advanced Diploma in Service Supervision


Subject to quotation

Course description

Print course description

Frequently Asked Questions




To discuss requirements, fees or to request an enrolment form, please contact Best Practice on or by telephone on 01923 225225.


 Best Practice 
 Training & Development Ltd        +44 (0)1923 225225         +44 (0)1923 224100