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Core
Units
Understand
customer service to improve service delivery
Know
the rules to follow when developing customer service
Optional
Units
Make
customer service personal
Go
the extra mile in customer service
Deal
with customers in writing or using ICT
Use
customer service as a competitive tool
Organise
the promotion of services or products to customers
Deliver
customer service on your customers' premises
Recognise
diversity when delivering customer service
Deliver
customer service using service partnerships
Organise
the delivery of reliable customer service
Improve
the customer relationship
Monitor
and solve customer service problems
Apply
risk assessment to customer service
Process
customer service complaints
Work
with others to improve customer service
Promote
continuous improvement in customer service
Develop
your own and others' customer service skills
Lead
a team to improve customer service
Gather,
analyse and interpret customer service feedback |
