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Core
Units
Prepare
yourself to deliver good customer service
Provide
customer service within the rules
Optional
Units
Give
customers a positive impression of yourself and your organisation
Promote
additional services or products to customers
Process
customer service information
Live
up to the customer service promise
Make
customer service personal
Go
the extra mile in customer service
Deal
with customers in writing or using ICT
Deal
with customers face-to-face
Deal
with customers by telephone
Deliver
reliable customer service
Deliver
customer service on your customers' premises
Recognise
diversity when delivering customer service
Recognise
and deal with customer queries, requests and problems
Resolve
customer service problems
Develop
customer relationships
Support
customer service improvements
Develop
personal performance through delivering customer service |
