Customer Service NVQ Level 2


Overview

 

Print course description

Course title

Customer Service NVQ Level 2

Awarding body

Edexcel

Overview

Industry recognised certification for service providers

Intended for

Frontline service providers who deal with customers either face-to-face, by telephone or via IT systems

Duration

3-6 months

Course structure

Onsite induction + 4-5 short onsite assessments

Requirements

Candidates complete 7 units (2 core units and 5 optional units)

Content

Core Units

Prepare yourself to deliver good customer service

Provide customer service within the rules

Optional Units

Give customers a positive impression of yourself and your organisation

Promote additional services or products to customers

Process customer service information

Live up to the customer service promise

Make customer service personal

Go the extra mile in customer service

Deal with customers in writing or using ICT

Deal with customers face-to-face

Deal with customers by telephone

Deliver reliable customer service

Deliver customer service on your customers' premises

Recognise diversity when delivering customer service

Recognise and deal with customer queries, requests and problems

Resolve customer service problems

Develop customer relationships

Support customer service improvements

Develop personal performance through delivering customer service

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Flexible, streamlined assessment. Minimal paperwork and no portfolio building

Progression

Customer Service NVQ Level 3

BTEC Intermediate Diploma in Service Provision

Fees

Subject to quotation

Frequently Asked Questions

BTECs

NVQs

ILM

To discuss requirements, fees or to request an enrolment form, please contact Best Practice on info@bestpractice.uk.com or by telephone on 01923 225225.

 
 

 Best Practice 
 Training & Development Ltd

 

     info@bestpractice.uk.com        +44 (0)1923 225225         +44 (0)1923 224100      www.bestpractice.uk.com