CQ™ Professional+

Overview

To be great with customers requires a special mix of skills! Such as the ability to truly appreciate a customer’s experience. To establish deep rapport and successful relationships. And having the right commitment, energy and drive. We call this Customer Intelligence™ or CQ™. 

In simple terms it’s the ability to make your customers feel GREAT!

CQ™ Customer Intelligence overview

Objectives

This advanced programme helps build the second-level of Customer Intelligence™ - a complete set of skills for developing and strengthening customer relationships and developing your business with them!

Content

Solving Customer Problems

A systematic approach

Asking the right questions

Creativity in problem solving

Learning from customer problems

Recognising New Opportunities

The 'customer journey'

Continual improvement

Getting closer to your customers

Selling though service

Working with Others

Understanding teams

Influencing skills

Managing conflict

Helping each other

Managing Yourself

Planning and organising

Managing priorities

Dealing with pressure

Positive mental attitude

Delivery

In-company programme (typical group size: 8-12 attendees)

Course may be tailored to meet specific company needs and objectives

Duration

2 days

Certification

Attendees may be accredited as CQ™ Customer Intelligent Professionals. 

In addition, this programme may lead to NVQ, BTEC, ILM or EDI certification.

Certification

Fees

Subject to quotation