Selling by Telephone

Course title

Selling by Telephone

Overview

A foundation course for telesales agents 

Objectives

Understand the theory and concepts behind effective telephone selling

Develop telephone selling skills and enhance customer relations

Work in a more organised and focused manner

Deal effectively with customer objections

Enhance overall sales performance

Content

Revisiting sales principles

What makes an effective sales team?

How communication really works

Is non-verbal communication important?

Call preparation

Prospecting and planning

Making the right contact

Stages of an effective call

Opening the call

Listening and establishing needs

Controlling the call

Communicating the benefits

Cross-selling and up-selling

Handling objections

Closing techniques

Forecasting and record keeping

Delivery

In-company programme (typical group size: 8-12 attendees)

Duration

2 days

Fees

Subject to quotation

Course description

Print course description