Managing Problems and Conflict

Course title

Managing Problems and Conflict

Overview

Essential skills for managers and team leaders in addressing difficult situations, problems and conflict.

Objectives

Describe the factors that create conflict in the workplace

Adopt strategies which defuse conflict

Use a systematic problem solving approach to resolve difficult workplace situations

Describe the principal elements of the Employment Act and how it determines the conduct of managers and their staff

Content

The ‘real’ causes of conflict in the workplace

Techniques for managing and resolving conflict

Problem solving processes and skills

Identifying and tackling the familiar workplace problems

Dealing with poor performance

Sickness and harassment

Conducting a successful disciplinary hearing

Escalation: when and how to effect it

The legal factors associated with discipline

Employment and Human Rights legislation

How to avoid the Employment Tribunal

Delivery

In-company programme (typical group size: 6-8 attendees)

Duration

2 days

Fees

Subject to quotation

Course description

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