Successful Problem Solving

Course title

Successful Problem Solving

Overview

Develop analytical and decision-making skills to help you reach creative and robust solutions to common customer and organisational problems.

Objectives

Increase team and customer satisfaction through more effective problem solving

Use a systematic problem solving process

Establish problem causes as well as symptoms

Find more creative and effective solutions to problems

Content

What makes a good problem-solver?

Barriers to effective problem-solving

Step 1 - Problem recognition and definition

    Information collection

    Brainstorming techniques

    The problem definition

Step 2 - Problem cause analysis

    Uncovering causes

    Option evaluation

    Analysing cause and effect

Step 3 - Developing the resolution approach

    Considering the problem impact

    The hierarchy of solutions

    Generating solution options

    Evaluation and decision-making

Step 4 - The resolution plan

    Elements of the plan

    Gaining acceptance and agreement

    Contingency planning

Step 5 - Communicating and implementing the solution

Delivery

In-company programme (typical group size: 8-12 attendees)

Duration

2 days

Fees

Subject to quotation

Course description

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