Promoting Excellence in Customer Contact

bestpractice

 

 

 

   

 

 

 

Personal Effectiveness - Managing Priorities & Pressure


Course title

Personal Effectiveness - Managing Priorities & Pressure

Overview

The course helps develop techniques to meet the challenges and pressures of work.

Objectives

Understand the relationship between pressure and stress

Identify and eliminate unhelpful thinking patterns

Develop strategies to manage time and improve personal efficiency

Learn to turn pressure into a motivating force

Formulate a personal action plan to cope more effectively with pressure and workload

Content

Dealing with workplace pressures

Focusing on the right things

Setting effective priorities

Obstacles to effective use of time

Managing your time

Overcoming procrastination

The relationship between pressure and stress

The real causes of stress

Recognising stress and its effects

Strategies for dealing with stress

Being kind to yourself

Thinking skills that maximise performance

Personal action planning

Delivery

In-company programme (typical group size: 8-12 attendees)

Duration

2 days

Fees

Subject to quotation

Course description

Print course description

To discuss requirements or to request a quotation, please contact Best Practice at info@bestpractice.uk.com or by telephone on 01923 225225.

 

 Best Practice 
 Training & Development Ltd

 

     info@bestpractice.uk.com        +44 (0)1923 225225         +44 (0)1923 224100      www.bestpractice.uk.com