Influence and Assertion in the Workplace

Course title

Influence and Assertion in the Workplace

Overview

A powerful course that will boost confidence, improve working relationships and increase personal and team performance.

Objectives

Develop skills to handle customers and colleagues assertively

Develop skills in handling challenging situations and difficult behaviours

Improve influencing skills and reduce stress

Increase your level of confidence in handling difficult and challenging situations

Content

The benefits of influence and assertion

Understanding behavioural types

How our thinking affects our performance

The four communication styles

Defining assertion

The barriers to assertive behaviour

Developing assertive behaviour

Assertion tools and techniques

Disarming techniques

The language of assertion

Standing your ground

Learning to say ‘no’

Dealing with unreasonable and difficult behaviour

Dealing with conflict

Dealing with difficult colleagues

Negotiation & compromise

Confidence and assertion

Delivery

In-company programme (typical group size: 8-12 attendees)

Duration

2 days

Fees

Subject to quotation

Course description

Print course description