Effective Email & Letter Writing

Course title

Effective Email and Letter Writing

Overview

Develop professional, clear and effective written and email communication.

Objectives

Define the key attributes of successful writing

Understand and apply key principles of effective writing

Apply the correct style and tone for both email and letter-writing

Remove damaging ambiguity and abstractions

Write briefly and clearly

Improve the effectiveness of all email and written communication

Content

The pros and cons of written media

The common pitfalls of writing

Email & ‘Netiquette’

Letter writing – the basics

The danger of the spellchecker!

Understanding style and tone

Four secrets of effective writing

The power of the ‘Active’ voice

Learning to get rid of abstract language

The ‘Fog Index’

Recognising the right – and the wrong – word

Making writing clear and meaningful

Delivery

In-company programme (typical group size: 8-12 attendees)

Duration

1 day

Fees

Subject to quotation

Course description

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