Contact
Centre Professionals NVQ Level 5
|
|
Course
title |
Contact
Centre Professionals NVQ Level 5 |
|
Awarding
body |
Edexcel |
|
Overview |
Industry
recognised certification for contact centre and call centre managers |
|
Intended for
|
Senior managers in a contact centre or call centre |
|
Duration |
9-12
months |
|
Course
structure |
Onsite
induction + 5-6 short onsite assessments |
|
Requirements |
Candidates
must complete units totaling 350 unit points. (Generally achieved
through 2 core units and 6 optional units) |
|
Content |
|
Contact Best Practice
for course description |
|
Delivery |
In-company
programme for individuals or groups |
|
Assessment |
Observation,
discussion, personal statement, supporting documentation, testimony |
|
Learner
support |
On-line
learning library + optional in-company workshops |
|
Highlights |
Flexible,
streamlined assessment. Minimal paperwork and no portfolio building |
|
Progression |
Management
NVQ Level 5
BTEC
Advanced Professional Diploma in Customer Contact Strategy
ILM
Level 7 Executive Diploma in Management |
|
Fees |
Subject
to quotation |
