Contact Centre Professionals NVQ Level 3

Course title

Contact Centre Professionals NVQ Level 3

Awarding body

Edexcel

Overview

Industry recognised certification for senior contact centre agents, call centre agents and team leaders

Intended for

Senior contact centre agents, call centre agents and team leaders

Duration

3-6 months

Course structure

Onsite induction + 4-5 short onsite assessments

Requirements

Candidates complete 8 units (2 core units and 6 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony, work-based project

Learner support

On-line learning library + optional in-company workshops

Highlights

Flexible, streamlined assessment. Minimal paperwork and no portfolio building

Progression

Contact Centre Professionals NVQ Level 4

Customer Service NVQ Level 3

BTEC Advanced Diploma in Contact Centre Leadership

Fees

Subject to quotation

Course description

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