|
Best
Practice offers a full range of support to help you define and
implement competency frameworks – creating clear standards in
behaviour and customer handling.
We
are experienced in designing customised contact models and
monitoring processes that are specific to organisational needs. Our
full range of implementation support services can help ensure that
the designed competencies are effectively transferred into the
workplace - ensuring that the vision of customer handling and
service delivery becomes a reality.
Our
approach is both consultative and inclusive – involving all or
selected members of your team. By maximising involvement at all
levels we ensure that ownership and buy-in are maximised.
Key
outcomes
-
A
clear framework for performance improvement
-
Sustained
improvement in service and customer handling
-
Improved
Contact Centre performance & customer satisfaction
|
Competency
frameworks may cover many different areas of behaviour including:
- Customer handling
- Communication
- Team orientation
- Problem solving
- Complaint handling
- Decision-making
- Leadership
- Managing information
- Planning & organisation
- Creativity & initiative
- Quality focus
- Self-development
- Customer focus
For further information or to discuss how we may help you develop
competency frameworks, please call or contact Best Practice.
|
|
