BTEC Career Path for Contact Centres

BTEC Career Path provides a structured training and certification programme for call centres and contact centres.

Delivered primarily through e.learning and supported with in-company workshops, BTEC Career Path provides an efficient and effective route to certification and qualifications in the contact centre.

Candidates are assessed at Stages 1-3 through a short, online multiple choice test. At Stage 4, candidates are required to complete written assignments. 

These stages are appropriate for all levels of call centre and contact centre personnel, including call centre and contact centre agents, team leaders and managers.

BTEC Career Path is delivered by Best Practice and certificated through Edexcel, the leading awarding body.

This suite of certifications is an excellent choice for wide-scale implementation in contact centres where a streamlined and cost-effective development and certification programme is required.

More information

Frequently Asked Questions

Level 

Qualification Title

Stage 1 - Foundation

Level 1 BTEC Award - Introduction to Contact Centres

Stage 2 - Agent

Level 2 BTEC Award in Contact Centre Skills

Stage 3 - Team Leader

Level 3 BTEC Award in Customer Contact Supervisory Skills

Stage 4 - Manager

BTEC Career Path Certificate for Managers

To discuss your requirements, implementation options and fees, please contact Best Practice on info@bestpractice.uk.com or by telephone on 01923 225225.