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BTEC
Qualifications
BTEC
Vocationally Related Qualifications (VRQs) are internationally recognised qualifications.
They are designed for a range of customer service, call centre, support
services, sales, leadership and management functions.
Widely
recognised and respected, BTEC qualifications are certificated by
Edexcel, one of Europe's largest awarding bodies. Built-in
flexibility and multiple levels of qualification provides career
progression and an ongoing
development path. These
qualifications are competence-based, requiring candidates to provide
evidence of workplace skills and performance. All courses can be
supported with in-company skills training
and e.learning. Candidates are assessed
in the workplace by a Best Practice assessor. Assessment methods include observation, workplace documentation, testimony, discussion
and written personal statements. There are no exams or tests. 
Frequently Asked
Questions
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Service
Provision / Service Management
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Intermediate
Award
in Service Provision
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Intermediate
Certificate
in Service Provision
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Intermediate
Diploma
in Service Provision
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Advanced
Certificate
in Service Supervision
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Advanced
Diploma
in Service Supervision
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Professional
Diploma
in Service Management
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Contact
Centre / Call Centre
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Intermediate
Award
in Customer Contact
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Intermediate
Certificate
in Customer Contact
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Intermediate
Diploma
in Customer Contact
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Advanced
Certificate
in Contact Centre Leadership
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Advanced
Diploma
in Contact Centre Leadership
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Professional
Diploma
in Contact Centre Management
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Advanced
Professional Diploma
in Customer Contact Strategy
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Telesales
/ Sales
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Intermediate
Award
in Telesales Skills
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Intermediate
Award
in Sales Skills
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Business
Operations
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Intermediate
Award
in Business Operations
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Intermediate
Certificate
in Business Operations
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Advanced
Certificate
in Business Operations
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Business
Communication
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Intermediate
Award
in Business Communication
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Intermediate
Certificate
in Business Communication
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Team
Leading / Management
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Intermediate
Award
in Team Leading Skills
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Advanced
Certificate
in Management Skills
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Professional
Certificate
in Management Skills
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Support
Services
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Intermediate
Certificate
in Support Services
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Intermediate
Diploma
in Support Services
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Intermediate
Certificate
in Reception Services
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Intermediate
Diploma
in Reception Services
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Intermediate
Certificate
in Finance Support Services
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Intermediate
Diploma
in Finance Support Services
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Intermediate
Award
in Switchboard Services
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Intermediate
Certificate
in Switchboard Services
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IT
Service and Support
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Intermediate
Award
in IT Service and Support
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Intermediate
Certificate
in IT Service and Support
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Intermediate
Diploma
in IT Service and Support
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Advanced
Certificate
in IT Service and Support
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Advanced
Diploma
in IT Service and Support
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Banking
Services / Banking Operations
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Intermediate
Certificate
in Banking Services
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Advanced
Certificate
in Banking Services
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Intermediate
Certificate
in Banking Operations
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Advanced
Certificate
in Banking Operations
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Choosing
the right qualifications Candidates
may undertake any qualification that is appropriate for their
role and responsibilities. Candidates may progress within a single
level, or move to a higher level as they achieve promotion and take on
broader responsibilities. To
help choose the right qualification(s), first select the appropriate
occupational area and then consider the level of the candidate(s).
Finally, select the duration that is most appropriate. |
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Level |
Appropriate
for |
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Intermediate |
Frontline
or operational level |
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Advanced |
Team
leaders and supervisors |
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Professional |
First-line
managers |
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Advanced
Professional |
Senior
and second-line managers |
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Qualification |
Number
of units |
Duration |
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Award |
2 |
2-3
months |
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Certificate |
5-6 |
3-6
months |
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Diploma |
7-10 |
6-12
months |
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To discuss
requirements, or for fees or an
enrolment form, please contact Best Practice on info@bestpractice.uk.com
or by telephone on 01923 225225.
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