BTEC Qualifications

BTEC Vocationally Related Qualifications (VRQs) are internationally recognised qualifications. They are designed for a range of customer service, call centre, support services, sales, leadership and management functions.

Widely recognised and respected, BTEC qualifications are certificated by Edexcel, one of Europe's largest awarding bodies. Built-in flexibility and multiple levels of qualification provides career progression and an ongoing development path. 

These qualifications are competence-based, requiring candidates to provide evidence of workplace skills and performance. All courses can be supported with in-company skills training and e.learning.

Candidates are assessed in the workplace by a Best Practice assessor. Assessment methods include observation, workplace documentation, testimony, discussion and written personal statements. There are no exams or tests.

Frequently Asked Questions

Service Provision / Service Management 

Intermediate Certificate in Service Provision

Intermediate Diploma in Service Provision

Advanced Certificate in Service Supervision 

Advanced Diploma in Service Supervision 

Professional Diploma in Service Management 

Contact Centre / Call Centre

Advanced Certificate in Contact Centre Leadership 

Advanced Diploma in Contact Centre Leadership 

Professional Diploma in Contact Centre Management 

Advanced Professional Diploma in Customer Contact Strategy 

Telesales / Sales

Intermediate Award in Telesales Skills

Intermediate Award in Sales Skills

Business Operations

Intermediate Certificate in Business Operations

Advanced Certificate in Business Operations

Support Services

Intermediate Certificate in Support Services

Intermediate Diploma in Support Services

Intermediate Certificate in Reception Services

Intermediate Diploma in Reception Services

Intermediate Certificate in Finance Support Services

Intermediate Diploma in Finance Support Services

Choosing the right qualifications

Candidates may undertake any qualification that is appropriate for their role and responsibilities. Candidates may progress within a single level, or move to a higher level as they achieve promotion and take on broader responsibilities.

To help choose the right qualification(s), first select the appropriate occupational area and then consider the level of the candidate(s). Finally, select the duration that is most appropriate.

Appropriate for

Intermediate

Frontline or operational level

Advanced

Team leaders and supervisors

Professional

First-line managers

Advanced Professional

Senior and second-line managers

Qualification

Number of units

Duration

Award

2

2-3 months

Certificate

5-6

3-6 months

Diploma

7-10

6-12 months

To discuss requirements, or for fees or an enrolment form, please contact Best Practice on info@bestpractice.uk.com or by telephone on 01923 225225.