BTEC Professional Diploma in Service Management

Course title

BTEC Professional Diploma in Service Management

Awarding body

Edexcel

Overview

Internationally recognised BTEC certification in Service Management

Intended for

Middle managers responsible for one or more customer service delivery teams

Duration

9-12 months

Course structure

Onsite induction + 5-6 short onsite assessments

Requirements

Candidates complete 9 units (5 core units and 4 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Develops and accredits a comprehensive set of service management and leadership skills

Flexible, work-based assessment 

No exams or tests

Progression

Management NVQ Level 5

Fees

Subject to quotation

Course description

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