BTEC Professional Diploma in Contact Centre Management

Course title

BTEC Professional Diploma in Contact Centre Management

Awarding body

Edexcel

Overview

Internationally recognised BTEC certification for contact centre or call centre managers

Intended for

Middle or senior managers in a contact centre or call centre

Duration

9-12 months

Course structure

Onsite induction + 5-6 short onsite assessments

Requirements

Candidates complete 8 units (1 core unit and 7 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Develops and accredits a comprehensive set of contact centre management skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Advanced Professional Diploma in Customer Contact Strategy

Management NVQ Level 4

Fees

Subject to quotation

Course description

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