BTEC Intermediate Diploma in Customer Contact

Course title

BTEC Intermediate Diploma in Customer Contact

Awarding body

Edexcel

Overview

Internationally recognised BTEC certification for contact centre and call centre agents

Intended for

Experienced or senior contact centre and call centre agents

Duration

6-9 months

Course structure

Onsite induction + 4-5 short onsite assessments

Requirements

Candidates complete 8 units (1 core unit and 7 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

A demanding qualification for senior customer contact agents

Provides a stepping-stone to higher level BTECs or NVQs

Flexible in-company assessment. No exams or tests

Progression

BTEC Advanced Certificate in Contact Centre Leadership

Contact Centre Professionals NVQ Level 3

Fees

Subject to quotation

Course description

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