BTEC Intermediate Certificate in Switchboard Services

Course title

BTEC Intermediate Certificate in Switchboard Services

Awarding body

Edexcel

Overview

Recognised BTEC certification for switchboard and call-routing staff 

Intended for

Experienced or senior switchboard operators and call-routing staff

Duration

3-6 months

Course structure

Onsite induction + 3-4 short onsite assessments

Requirements

Candidates complete 5 units (2 core units and 3 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Accredits call handling and service delivery skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Intermediate Diploma in Customer Contact

BTEC Advanced Certificate in Contact Centre Leadership

Contact Centre Professionals NVQ Level 3

Fees

Subject to quotation

Course description

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