BTEC Intermediate Certificate in Service Provision

Course title

BTEC Intermediate Certificate in Service Provision

Awarding body

Edexcel

Overview

Internationally recognised BTEC certification for service providers

Intended for

Frontline service providers who deal with customers either face-to-face, by telephone or via IT systems

Duration

3-6 months

Course structure

Onsite induction + 3-4 short onsite assessments

Requirements

Candidates complete 5 units (2 core units and 3 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

A cost-effective and flexible qualification for service providers

Provides a stepping-stone to higher level BTECs or NVQs

Progression

BTEC Intermediate Diploma in Service Provision

Customer Service NVQ Level 2

Fees

Subject to quotation

Course description

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