BTEC Intermediate Certificate in Banking Services

Course title

BTEC Intermediate Certificate in Banking Services

Awarding body

Edexcel

Overview

Recognised BTEC certification for banking sector customer facing staff

Intended for

Contact centre and call centre agents in the banking sector

Duration

3-6 months

Course structure

Onsite induction + 3-4 short onsite assessments

Requirements

Candidates complete 5 units (2 core units and 3 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Accredits a range of account handling and service delivery skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Advanced Certificate in Banking Services

Contact Centre Professionals NVQ Level 2

Fees

Subject to quotation

Course description

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