BTEC Intermediate Certificate in IT Service and Support

Course title

BTEC Intermediate Certificate in IT Service and Support

Awarding body

Edexcel

Overview

Recognised BTEC certification for IT helpdesk and support personnel

Intended for

IT helpdesk and support services staff who support customers by telephone or face-to-face

Duration

3-6 months

Course structure

Onsite induction + 3-4 short onsite assessments

Requirements

Candidates complete 5 units (3 core units and 2 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Accredits a range of vital IT support and service delivery skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Intermediate Diploma in IT Service and Support

Fees

Subject to quotation

Course description

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