|
BTEC
Intermediate Award in Telesales Skills
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Course
title |
BTEC
Intermediate Award in Telesales Skills |
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Awarding
body |
Edexcel |
|
Overview |
Recognised
BTEC certification for
telesales agents |
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Intended for
|
New
or developing telesales agents |
|
Duration |
1-2
months |
|
Course
structure |
Onsite
induction + 1-2 short onsite assessments |
|
Requirements |
Candidates
complete 2 units |
|
Delivery |
In-company
programme for individuals or groups |
|
Assessment |
Observation,
discussion, personal statement, testimony |
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Learner
support |
On-line
learning library + optional in-company workshops |
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Highlights |
Develops
and accredits essential telephone selling skills Flexible
workplace assessment No
exams or tests |
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Progression |
Contact
Centre Operations NVQ Level 2 |
|
Fees |
Subject
to quotation |
|
Course
description |
Print
course description |
