BTEC Intermediate Award in Service Provision

Course title

BTEC Intermediate Award in Service Provision

Awarding body

Edexcel

Overview

Entry-level certification for service providers

Intended for

Frontline service providers who deal with customers either face-to-face, by telephone or via IT systems

Duration

1-2 months

Course structure

Onsite induction + 1-2 short onsite assessments

Requirements

Candidates complete 2 units

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Provides a cost-effective entry-level qualification, leading to higher level BTECs or NVQs

Progression

BTEC Intermediate Certificate in Service Provision

Customer Service NVQ Level 2

Fees

Subject to quotation

Course description

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