BTEC Intermediate Award in Customer Contact

Course title

BTEC Intermediate Award in Customer Contact

Awarding body

Edexcel

Overview

Entry-level certification for contact centre and call centre agents

Intended for

New or developing contact centre and call centre agents

Duration

1-2 months

Course structure

Onsite induction + 1-2 short onsite assessments

Requirements

Candidates complete 2 units

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Provides a cost-effective entry-level qualification, leading to higher level BTECs or NVQs

Progression

BTEC Intermediate Certificate in Customer Contact

Contact Centre Operations NVQ Level 2

Fees

Subject to quotation

Course description

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