BTEC Intermediate Award in IT Service and Support

Course title

BTEC Intermediate Award in IT Service and Support

Awarding body

Edexcel

Overview

Entry-level certification for IT helpdesk and support personnel

Intended for

New and developing IT helpdesk and support services staff who support customers by telephone or face-to-face

Duration

2-3 months

Course structure

Onsite induction + 1-2 short onsite assessments

Requirements

Candidates complete 2 units

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Accredits essential IT support and service delivery skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Intermediate Certificate in IT Service and Support

Fees

Subject to quotation

Course description

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