|
BTEC
Career Path. Stage 4 - Manager
|
|
Course
title |
BTEC
Career Path Certificate for Managers |
|
Awarding
body |
Edexcel |
|
Overview |
Online
learning + nationally
recognised certification for contact centre managers |
|
Intended for
|
Contact centre
managers |
|
Duration |
9-12
months |
|
Course
structure |
6
online learning modules Optional
onsite induction and workshops |
|
Content |
Customer
relationships
Managing
people
Business
performance
Organisation
and facilities
Service
delivery
Trends
in the contact centre industry
|
|
Assessment |
6
work-based assignments |
|
Learner
support |
Optional in-company workshops |
|
Highlights |
Online
learning
Nationally
recognised certification |
|
Progression |
BTEC
Professional Diploma in Contact Centre Management
Contact
Centre Professionals NVQ Level 4 |
|
Fees |
Subject
to quotation |
Frequently Asked Questions
Back
to Career Path qualifications
To
discuss requirements,
fees or to request an enrolment form, please contact Best Practice on info@bestpractice.uk.com
or by telephone on 01923 225225.
|
