|
BTEC
Career Path. Stage 3 - Team Leader
|
|
Course
title |
Level
3 BTEC Award in Contact Centre Supervisory Skills |
|
Awarding
body |
Edexcel |
|
Overview |
Online
learning + nationally
recognised certification for contact centre agents |
|
Intended for
|
Contact centre
team leaders |
|
Duration |
6-9
months |
|
Course
structure |
9
online learning modules + online test Optional
onsite induction and workshops |
|
Content |
Leadership
Coaching
Team
building
Communication
Planning
and organisation
Managing
change
Managing
people
Performance
management
Contact
centre technology
|
|
Assessment |
Short online
test (30 minutes) |
|
Learner
support |
Optional in-company workshops |
|
Highlights |
Streamlined online assessment
Nationally
recognised certification |
|
Progression |
BTEC
Career Path. Stage 4 - Manager |
|
Fees |
Subject
to quotation |
