BTEC Advanced Diploma in Service Supervision

Course title

BTEC Advanced Diploma in Service Supervision

Awarding body

Edexcel

Overview

Internationally recognised BTEC certification for experienced service supervisors and team leaders

Intended for

Experienced supervisors and team leaders who work in a customer service or support environment

Duration

9-12 months

Course structure

Onsite induction + 5-6 short onsite assessments

Requirements

Candidates complete 10 units (2 core units and 8 optional units)

Delivery

In-company programme for individuals or groups

Assessment

Observation, discussion, personal statement, supporting documentation, testimony

Learner support

On-line learning library + optional in-company workshops

Highlights

Develops and accredits a comprehensive set of service leadership skills

Flexible, work-based assessment 

No exams or tests

Progression

BTEC Professional Diploma in Service Management

Management NVQ Level 3

Customer Service NVQ Level 4

Fees

Subject to quotation

Course description

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